Help center

Frequently asked questions

Quick, honest answers.

Browse by category or search. If something is missing, contact us — we read every message and reply within one business day.

Search FAQ

Posting & Selling

Creating, editing, and publishing listings.

Wallet & Payments

Top-ups, fees, refunds, and transaction history.

Verification, password reset, deletion, and company profiles.

Buying & Browsing

How to browse listings, contact sellers using public details or Messenger, manage conversations, and save favorites.

Safety & Trust

How we keep the marketplace safe and your data protected.

Languages & Region

Where 1TEMS operates and how translations work.

Still have questions?

Reach out — we usually reply within one business day.

Help center

Frequently asked questions

Quick, honest answers.

Browse by category or search. If something is missing, contact us — we read every message and reply within one business day.

Search FAQ

Posting & Selling

Creating, editing, and publishing listings.

Wallet & Payments

Top-ups, fees, refunds, and transaction history.

Verification, password reset, deletion, and company profiles.

Buying & Browsing

How to browse listings, contact sellers using public details or Messenger, manage conversations, and save favorites.

Safety & Trust

How we keep the marketplace safe and your data protected.

Languages & Region

Where 1TEMS operates and how translations work.

Still have questions?

Reach out — we usually reply within one business day.

What is 1TEMS?

How do I create a listing?

Why does my listing show "Pending"?

What is the free posting quota?

How are listing prices calculated?

Can I edit a published listing?

What is the difference between layouts?

Can I choose how my Premium listing looks?

What do the statuses on my dashboard mean?

Where are my car drafts saved, and who can see them?

What can a connected assistant do with my drafts?

How do I connect or disconnect an assistant?

What happens when my listing expires?

What does "Removed" mean and how is it different from "Expired"?

My dashboard says my listing is hidden or under review — what now?

Why can't I edit my listing?

How do I top up my wallet?

What is the service fee on top-ups?

Why is my top-up still pending?

I paid but my balance hasn't updated. What now?

What payment methods are accepted?

Can I get a refund?

Where can I see my transaction history?

How do I redeem a promo code?

Why did my promo code fail?

Can I use the same code twice?

I didn't get my email verification link. What now?

I forgot my password. How do I reset it?

Which sign-in methods can I use?

What if I lose access to my authenticator app?

Can I change my email?

How do I delete my account?

Can I re-register with the same email after deleting?

What is a company profile and when do I need one?

Is registration required to browse?

How do I contact a seller?

How does Messenger work?

Can I request or share contact details in Messenger?

How do I report a message or block a conversation in Messenger?

Can I edit or delete a message or a conversation?

Can I send photos or files in Messenger? Are there limits?

Can I receive browser notifications for new messages?

How do I save listings to favorites?

How do I report a suspicious listing?

A listing I was looking at disappeared — what happened?

How does 1TEMS verify sellers?

What should I watch out for when buying?

What does 1TEMS do about fraud?

Who can see my Messenger conversations?

Is my data safe?

Which countries does 1TEMS serve?

Why is some content auto-translated?

Can I change my language?

Still have questions?

What is 1TEMS?

How do I create a listing?

Why does my listing show "Pending"?

What is the free posting quota?

How are listing prices calculated?

Can I edit a published listing?

What is the difference between layouts?

Can I choose how my Premium listing looks?

What do the statuses on my dashboard mean?

Where are my car drafts saved, and who can see them?

What can a connected assistant do with my drafts?

How do I connect or disconnect an assistant?

What happens when my listing expires?

What does "Removed" mean and how is it different from "Expired"?

My dashboard says my listing is hidden or under review — what now?

Why can't I edit my listing?

How do I top up my wallet?

What is the service fee on top-ups?

Why is my top-up still pending?

I paid but my balance hasn't updated. What now?

What payment methods are accepted?

Can I get a refund?

Where can I see my transaction history?

How do I redeem a promo code?

Why did my promo code fail?

Can I use the same code twice?